At myr99, the fun of playing goes hand in hand with responsibility. We provide the tools, guidance and support you need to keep your gaming experience healthy, in control and within your means.
Online gaming is a form of entertainment that can deliver fun and exciting experiences. However, myr99 recognizes that without proper management, this activity can have negative effects on some users.
That is why we built a comprehensive Responsible Gaming programme — not merely as a legal requirement, but because we genuinely care about the well-being of every myr99 user. Our platform provides a range of control tools accessible directly within your account, with no waiting or complicated processes.
We believe responsible gaming starts with self-awareness. When you understand your own limits and play within your comfort zone, that is when gaming truly becomes enjoyable entertainment — not a burden or a source of stress.
Myr99 operates on the principle that user enjoyment must always come before business interests. Your well-being is our top priority and is non-negotiable.
Myr99 provides a range of tools you can use directly within your account to ensure your gaming experience remains fully within your control.
Set a maximum deposit limit for daily, weekly, or monthly periods. Once the limit is reached, the system automatically blocks any additional deposits until the limit period expires — no exceptions.
Set the maximum loss amount you are willing to absorb within a given period. Once your loss limit is reached, your account will be automatically blocked from placing any further wagers to protect your balance.
The myr99 platform will send you a notification when your gaming session exceeds the time limit you have set. This feature helps you manage your time wisely and avoid unintentionally extended sessions.
Need a short break? Use the Play Break feature to temporarily freeze your account — choose from 24 hours, 3 days, one week or one month. During a play break, you cannot log in or place any bets.
For users who need a longer break, the Self-Exclusion feature allows you to block your myr99 account for 6 months, 1 year, or permanently. Requests are processed within 24 hours and cannot be reversed during the chosen period.
Review your transaction history, betting records, and account activity in detail at any time. Understanding your own spending patterns is the first step toward maintaining healthy and controlled gaming habits.
Problem gambling often develops gradually and goes unnoticed. Recognising the early signs is key to getting help before the situation becomes more serious. Here are some warning signs you should take seriously.
If you find yourself or someone you care about experiencing several of the situations below, it is time to pause, reflect and seek the support you need. Remember — asking for help is a sign of strength, not weakness.
If you recognize two or more of the signs below in yourself, we encourage you to reach out to the myr99 support team or an external support organization for immediate guidance.
Borrowing money from family or friends, or taking out personal loans specifically to fund betting activity.
Continuing to play solely in an attempt to recover lost money, even as losses keep mounting.
Feeling uneasy, irritable or distressed when unable to access the platform or place a bet.
Lying to family or friends about the time and money spent on online betting activities.
Prioritising betting over work obligations, family duties or important social commitments.
Needing to continually increase the amount wagered in order to achieve the same level of excitement as before.
Take two minutes to answer the following questions honestly. This is not a formal test, but it can help you assess whether your gaming habits are in a healthy state or require further attention.
Answer each question honestly. If your answer to any question is "yes", consider using the control tools available in your myr99 account or speaking with our support team.
Your answers to these questions are for your personal reference only. myr99 does not store or monitor these self-assessment responses — they are designed specifically to help you reflect on your own habits.
Have you ever played beyond your intended time or spending limits without realising it?
Are you using money set aside for daily necessities such as bills, food or rent to fund your betting?
Have you ever felt compelled to return and play after a loss in order to recover the money you lost?
Has your wagering activity caused conflict or tension in your personal or professional relationships?
Have you ever tried to stop or cut back on gaming but failed to do so despite your best intentions?
Do thoughts about betting frequently distract you while working, studying or going about your daily activities?
Setting limits and controls in your myr99 account is straightforward and can be done in just a few minutes. Follow these simple steps.
Log in to your myr99 account using your username and password. Ensure your internet connection is secure before accessing your account settings.
Click your profile icon at the top of the screen and select "Account Settings" or "Responsible Gaming" from the dropdown menu that appears.
Select the responsible gaming control that suits your needs — whether a deposit limit, loss limit, playing break, or self-exclusion — and set your preferred value.
Confirm your settings by clicking the "Save" button and your limits will take effect immediately. You will receive a confirmation email from myr99 for your records.
Limits you set take effect immediately. For changes that relax a limit (e.g. increasing your deposit limit), a 72-hour waiting period is automatically applied to ensure the decision is made thoughtfully and not impulsively.
Frequently asked questions from myr99 users about our Responsible Gaming program.
Contact our support team via LiveChat on the myr99 platform, available 24 hours a day, 7 days a week including public holidays.
Join the myr99 community today and enjoy a safe, controlled, and enjoyable gaming experience with responsible gaming tools available directly within your account.
Online gaming is for entertainment purposes only and is strictly for adults aged 18 and above. Do not bet beyond your financial means. If you need assistance, contact the myr99 support team or Talian Kasih 15999.